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Support Guide

Position Overview: High Output Tours is looking for enthusiastic and dependable individuals to join our team as Support Guides for the 2025 season. As a Support Guide, you will assist Lead Guides in delivering exceptional adventure experiences, ensuring smooth tour operations, and fostering a safe and welcoming environment for all guests. This is an exciting opportunity to develop your guiding skills while exploring the breathtaking beauty of Sitka.

About the Job

Key Responsibilities:

  1. Guest Assistance:

    • Provide excellent customer service by assisting guests during tours, including helping with gear, answering questions, and ensuring comfort.

    • Foster a friendly, inclusive, and engaging atmosphere for all participants.

  2. Safety Support:

    • Monitor group safety during tours and report concerns to the Lead Guide.

    • Assist in delivering safety briefings and ensuring all guests adhere to safety guidelines.

  3. Operational Support:

    • Help with setting up and breaking down tours, including preparing equipment, loading/unloading gear, and maintaining cleanliness.

    • Perform regular checks on equipment and report any issues promptly to the Lead Guide, mechanics, or manager.

  4. Team Collaboration:

    • Work closely with Lead Guides to ensure tours run efficiently and smoothly.

    • Support team members in handling unforeseen challenges or changes in itinerary.

  5. Environmental Responsibility:

    • Follow and promote Leave No Trace principles and respect for local trails, wildlife, and communities.

    • Assist in collecting data on trail conditions, wildlife sightings, and other observations as part of our commitment to environmental stewardship.

 

Qualifications:

  • Passion for outdoor activities, adventure tourism, and working with people.

  • Strong interpersonal and communication skills a plus.

  • Comfortable working in a team-oriented environment.

  • Basic knowledge of outdoor safety.

  • Familiarity with biking, hiking, or other outdoor adventure skills is a plus.

  • Must be at least 14 years old.

 

Preferred Skills:

  • Experience in customer service or hospitality.

  • Knowledge of Sitka’s local environment, culture, and history.

  • Willingness to learn and grow within the role, with potential for advancement to Lead Guide positions.

  • Additional certifications or multilingual abilities are a bonus.

 

What We Offer:

  • Competitive hourly wage with opportunities for tips and bonuses.

  • Training and development opportunities, including outdoor safety and guide certifications.

  • A collaborative, adventurous, and supportive team environment.

  • The chance to work in one of the most stunning natural settings in the world.

 

How to Apply: Excited to join the team? Submit your application today here. Applications will be reviewed on a rolling basis.

 

High Output Tours is an equal opportunity employer and provider, operating under special use permits from the Tongass National Forest, the State of Alaska DNR, and the City and Borough of Sitka.

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